Frequently asked questions

Five files for one route: a user guide that explains every step with its official source, a timeline workbook that calculates every deadline from your flight date, a vet visit brief, a document and airline checklist, and editable letter templates.

No. The kits are general information that organise the official rules. Your accredited vet and the authorities remain the ones who examine, treat and certify your pet. Always confirm each step with them and with your airline.

Right after payment you get an email with a personal download link. It works 5 times within 30 days and delivers a ZIP of Word and Excel files personalised with your email and order number.

Type the new date in the timeline workbook: every deadline is recalculated and any step that no longer fits turns red. The guide also explains what expires if your move slips.

Yes. Many owners use the kit to understand the steps and check their shipper's plan and dates. The kit does not replace the services of a shipper or a vet.

We only sell kits for the routes listed on this site. Tell us your route through the contact page: it helps us decide which kits to build next.

Yes, in specific cases: if you have not downloaded your kit within 14 days of purchase, if a file is defective and we cannot fix it, or if you bought the same kit twice. See our refund policy for details.

No. Each kit comes with a personal licence for your own pet move (one household). You can share the files with the vets, laboratories, authorities and airlines involved in your move.

We check our kits against official sources and correct them when a rule changes. Always confirm each step on the official pages linked in your kit.